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If you are having trouble logging into your homepage, or using the online application, please review the following system requirements.

General Requirements

This application works best with Internet Explorer (IE) 8.0 or higher. If your Internet Explorer is out of date, you can update your Internet Explorer free of charge. If your Netscape is out of date you can update your Netscape free of charge. Parts of this application may not function properly on other browsers. In addition to a compatible browser, you will need the free , Adobe Acrobat Reader® available free of charge, to download and print other required forms.

Internet Explorer (IE) 9.0

In order for you to log into your homepage, we must be able to create a “cookie” on your computer. IE 6.0 has stronger privacy and cookie settings than previous versions of IE. In order to minimize problems, go to your Tools Menu and click on Internet Options. Go to the Security Tab and move the Security Level Slider to Medium Low. Then go to the Privacy Tab and click on Advanced. Make certain there is a check in Override Automatic Cookie Handling and be sure to check Accept First Party Cookies and Accept Third Party Cookies. This should enable the cookie writing necessary to launch your homepage.

Windows Vista or Windows 7 and Internet Explorer (IE) 9.0

We have discovered a few cases where the Windows Vista or Windows 7 operating system, combined with IE 9.0, has created obstacles for logging into homepages. If you are using one of these operating systems and can’t log into your homepage, we suggest you try to log in from another computer or upgrade your operating system.

 

 
   
 
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